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If yellow water flows from the tap, where to go. What to do if dirty tap water flows? Causes of dirty tap water

It is necessary to know that under the influence of high pressure and water speed, sediments deposited on pipes, solid particles of rust are washed out. In addition, there are so-called "dead-end lines" located in the private sectors of cities, where the pipeline was laid long ago by the owners of private houses. This also degrades the quality of the water.

Of course, this is not normal. After all, every tenant or homeowner pays for utilities of good quality, including water supply.

Where to go

If the phenomenon of poor-quality water in the water supply system is rare, then it is enough to contact the management company. The same should be done if the water quality has changed after cleaning the boiler or replacing pipes in the emergency area.

When such a problematic situation continues for a long period and the management company ignores the statements of the tenants, then you should resort to contacting the local water utility to test drinking water. These studies are carried out jointly with the management company.

There are situations when the persons responsible for these studies are slow to respond to citizens' requests. According to the Federal Law, you can send an appeal to the Office of Rospotrebnadzor to the Hygiene Supervision Department. Specialists of the territorial department will conduct proper research and laboratory tests of water quality. Samples will be taken from the applicants' taps. As a result, the causes of water pollution will be clarified.

If there is no reaction

If no action is taken by the above authorities, then written statements should be submitted to several authorities: the prosecutor's office, the court, the Ministry of Rospotrebnadzor, the State Housing Inspectorate. If there are results of some analyzes and conclusions of independent specialists, then copies of them must be attached to the applications.

There is an erroneous opinion that it is not necessary to pay for poor-quality water, for water that does not comply with SanPiN. Before not paying, you must prove the discrepancy. Only by proving this in a judicial and legal manner, you can return your money and force the perpetrators to pay from causing damage to citizens.

To file a lawsuit against a water utility, a single customer and a service organization must collect the following necessary documents:
1. Service agreement with the relevant organization.
2. All acts or certified copies. which have been compiled.
3. Conclusions of analyzes, if any.

The requirements of the court must fully cover all claims, otherwise the compensation will be partial. Need to demand:
1. Restore the quality of water in the water supply.
2. Exempt the plaintiff from payment for low-quality water. Basis - Article 29 of the Law Russian Federation"Consumer Protection".
3. If filters were installed, then reimburse the culprit for their cost.
4. Compensation for moral damage. This item must be justified by material costs and moral suffering.
5. Compensation for losses associated with possible damage to property, expenses for drinking water, since the rights of citizens were violated. Reason - Article 15, paragraph 2 of the Civil Code of Russia "... restoration of the violated right ..."

But phone calls and empty verbal threats will not lead to anything.

Sometimes utilities, providing water supply to our house or apartment, do not cope with their work, and we have to find out why rusty water flows from the tap. Naturally, one cannot hope for a quick solution to the issue, so everyone should know how to at least partially purify the water and make it conditionally suitable for use.

Causes and consequences

Factors causing pollution

There may be several answers to the question why yellow water flows from the tap or why the liquid has an unpleasant taste / odor:

First, the problem may lie in the source itself.. If the water intake is carried out from a river, lake or reservoir, then the quality of the water depends on the state of the reservoir. So, if a large amount of pollution gets there, for example, when discharged from industrial enterprises or man-made accidents, no treatment plant can cope.
However, the water treatment plants themselves also work far from ideal.. If outdated equipment is installed in your area, then the result of its work will be unpredictable: today more or less drinkable water comes out of the tap, and tomorrow it comes out a cloudy liquid with a distinct smell of ammonia or hydrogen sulfide.
Finally, do not discount the communications themselves. From the water treatment plant to your apartment, water passes several tens of kilometers through pipes of very different quality, and if the pipelines in the house are rusted, get ready for oxide flakes and an unpleasant aftertaste.

Note! If you have a question why water is not flowing from the tap, then here it is also, most likely, in the pipes. As a rule, shutdowns are performed either to replace a worn section or to eliminate an accident.

The actual list of reasons explaining the poor quality of tap water is limited. However, in order to take appropriate measures, it is worth figuring out what kind of water flows from the tap.

How to identify low quality water

Of course, the enterprises providing water supply and sanitary and epidemiological stations themselves should also be involved in determining the quality of water entering houses or apartments. However, obtaining data from laboratory tests is quite difficult, and the price of expertise in a private company is quite high. So for a rough estimate, you should focus on external signs:

sign	Characteristic pollution
Yellow, brown or reddish tint	High levels of iron oxides in rusty water pipes
The appearance of brown and red flakes	Destruction of water pipes, rust pollution
metallic taste	High iron content
Cloudy water	Presence of methane or excess air in pipes
Black stains on the sink, darkening of silverware	The presence of hydrogen sulfide
Third-party smell - earthy, woody, fishy, putrid	Exceeding the norms for the content of organic substances
Green or brown stains on dishes after washing	Excess hydrochloric or sulfuric acid
The appearance of foam on contact with aluminum cookware	Alkalinization of water

In the photo - a characteristic yellow precipitate of iron oxides

However, these signs are only indirect, and therefore the instruction for identifying the nature of pollution cannot be considered universal. It is still desirable to control the composition by laboratory methods, since neither heavy metals nor microorganisms can be determined by hand.

At the same time, the table above can serve as a hint if the deterioration in water quality has occurred suddenly. What to do in such a situation - we will tell below.

Ways to solve the problem

Administrative Methods

To begin with, we will try to force those people who should do it on duty to solve our problem. Naturally, for this you need to know where to complain - if rusty tap water comes out.

The sequence of actions is as follows:

As soon as we have yellow water from the tap, we call the management company and demand that we either correct the situation or send a master to solve the problem (if it is related to the pipeline and is of a local nature). If your management company is attentive to its duties, a call should be enough.
If we know that the organization responsible for the operation of the house will not be in a hurry, we submit an application in writing. In it, we must indicate the start date for the supply of low-quality water, and also clearly indicate the requirement to restore normal water supply.
The next step is to submit an application to the department of Rospotrebnazor, which deals with communal hygiene. The application must include full passport details and contact numbers so that you can be contacted to clarify the situation.

Usually this is enough. If the water continues to flow with a characteristic color or smell, we go to court, duplicating statements to the prosecutor's office and the State. Housing inspection.

There are several nuances here:

As grounds, we indicate Article 29 of the Law of the Russian Federation "On the Protection of Consumer Rights".
In the application, we present the requirements to restore normal water supply, recalculate the payment and compensate for material damage (if any).

Note! Before the court decision and its entry into force, you must pay at the established rates, otherwise your defaulter status will be used against you in court, and the decision on recalculation or compensation will not be made in your favor.

If possible, we perform water analysis in a private laboratory and attach the results of the analysis to the appeal.

However, today management companies are trying not to bring the case to court. But you need to know how to properly protect your rights!

Artisanal methods

Naturally, while there is a correspondence with the authorities, the yellow water from the tap does not go anywhere. And for its use it is necessary to take measures that will allow at least partially optimize the composition.

If the problem is not pronounced, we proceed as follows:

In a favorable epidemiological situation, water can simply be defended. To do this, pour it into an open container with a wide mouth and leave it for at least 5-6 hours (or better for half a day). During this time, chlorine will evaporate from the liquid, and solids will settle to the bottom.
Boiling can be used together with settling. Heating up to 100 0 C for several minutes kills most pathogenic microbes, and reduces the concentration of chlorides.

On the other hand, when boiling water, the concentration of salts increases, and formaldehyde is also formed.. That is why experts do not recommend boiling water more than once and for more than five minutes, and after boiling it is advised to stand at least until it cools completely.

Using filters

And yet today it is very difficult to imagine a situation in which tap water will be used without passing through a filter - even the simplest one.

For domestic use, it is easiest to purchase a filter in the form of a jug. Its performance is relatively small, but it is quite simple to use it. The main thing is not to forget to change the cartridges in time, because after the expiration of their service life they will not purify, but, on the contrary, pollute the water.
so popular in recent times, are less efficient. They more or less cope with the removal of mechanical particles, but to effectively combat organic matter and salts, filter elements should be changed at least once a week.
Finally, the best solution would be to install a filter column that provides multi-stage purification. Such systems are quite expensive, but they allow you to get relatively clean water in almost every situation.

Conclusion

Having figured out what to do - if rusty tap water comes out, we can prepare for such unpleasant situations. That is why the simplest filter is worth having even if everything is in order with the plumbing, and no problems are foreseen ().

For a more detailed study of this issue, you should watch the video in this article.

Unfortunately, the inhabitants of Russia have recently increasingly observed how black water flows from their taps at home. There are several reasons for this phenomenon, as well as some ways to solve this "unpleasant everyday" problem.

Today, special laboratories are being opened throughout the Russian Federation based on local sanitary institutions, which analyze the quality of tap water, and also offer solutions to eliminate the problem of dirty water in apartment buildings. Russian legislation has many tools for influencing housing and communal services, and also requires the employees of the vodokanal to provide services of adequate quality.

Black tap water what to do, reasons: why dirty tap water appeared

There are many situations in which dirty, black water flows from the tap. As a rule, certain of them are temporary and disappear after a couple of days, but there are situations that require urgent action, since the quality of tap water has a direct impact on your health.

While the city water canal is carrying out repair work, within a few days after that, black or red water may flow from the tap. As a rule, employees of the city water canal warn the population about such repair and preventive work in advance. This circumstance of water pollution disappears after a couple of days, after the dirty water drains and thoroughly rinses the water supply.

Also, another factor in the pollution of tap water may be poor-quality water treatment or ineffective water treatment measures on the part of employees of the city water utility. As a rule, poor quality water in the tap is caused by incorrect execution official duties employees of the city water utility.

The appearance of black water may be a consequence of its passage through dead-end branches of water lines. Special services are required to maintain strict control over the state of the aquatic environment in such sections of the water supply.

If black or dirty water flows from your tap for a long time, then you must immediately contact the water supply organization and demand immediate correction of the situation, as well as recalculation of accrued payments for the provision of poor-quality water.

It is very often difficult to determine the quality of tap water “by eye”, so from time to time it is necessary to contact state laboratories and analyze tap water. The cost of this service depends on the type of analysis performed.

Black tap water what to do, reasons: how to behave when dirty water appears

If you notice that dirty water is pouring from the water supply system for a long time, and it is not possible to purify the water on your own, then it is urgent to deal with the problem of the appearance of such pollution, the website informs the portal. Every Russian has the right to complain to special institutions about the quality of tap water, as well as to demand that its employees take certain measures to improve the quality and condition of tap water.

The first step is to submit a written complaint to the management company registered at your address. Such actions must be performed even if the water flows dirty for a short time (for example, due to maintenance work carried out by the employees of the water utility).

After your appeal, the city water utility is obliged to conduct certain studies of the state of the water in your home. As a rule, such events are carried out together with representatives of the Housing Office.

If your complaints are considered for too long, or you have not noticed serious changes in water quality, then you have the right to complain to Rospotrebnadzor. This public institution is obliged to carry out the necessary water quality checks, as well as to carry out laboratory tests.

After the inspection, Rospotrebnadzor employees will compile a list of necessary measures imposed on special departments that are responsible for the quality of the aquatic environment in your home.

Black tap water what to do, reasons: how to go to court

Every Russian has the right to demand that the city water utility provide quality tap water. If, after certain actions on your part, the above authorities do not want to respond to the current situation, then you can go to court.

For such an appeal, it is necessary to collect certain documents:

An agreement for the provision of quality services that is signed between you and the city water utility;
Original or notarized act of work performed;
When conducting independent laboratory analyzes of water quality, the results of these analyzes are also provided to the court.

After filing a lawsuit, you have the right to:

Ask for quality services from the city water utility;
Get a recalculation of utility bills for low-quality water;
For full compensation for moral damage, as well as reimbursement of the costs incurred by you for the purchase of special cleaning filters;
For the full reimbursement of the costs incurred by you for the purchase of bottled drinking water.

Every resident of the city is worried about the question “Why does rusty water flow from the tap and what should I do?”. This results in poor service from utility workers to ensure cold water. Therefore, their security services are required to quickly eliminate such breakdowns.

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.
If you want to know how to solve exactly your problem - contact the online consultant form on the right. It's fast and free!

The causes of rusty (hot) tap water can be as follows:

Planned outages. When utility employees at the beginning and at the end of heating seasons did not thoroughly check the condition of heating networks for the presence of iron and rust in them, and also did not perform hydraulic checks and replace damaged sections of pipelines.

Important! "AT metal types pipes, a precipitate forms in the process of their oxidation from exposure to a stream of hot water.
Poor hot water treatment. The water that is underground is a large number of metal particles, so some cleaning must be done before feeding.
Water supply with precipitation. There are also many other reasons.

If at times rusty water comes out of the tap, this is also not normal. Rust can only leak after a routine inspection, repair or replacement of pipes. In other cases, you need to immediately file a claim with the Criminal Code.

Important! “We need to remember that during the warm season, heat supply is turned off, and when the heating season begins, the volume and speed of water increase. That is why rust comes from pipelines, batteries, which formed in them over the summer.

When is it worth complaining to the Criminal Code about rusty tap water?

Very often, after a water supply shutdown or replacement of all pipes, poor-quality water still runs for a week. Then you need to try to solve this problem. Initially, you need to contact the emergency service hotline to a specialized dispatcher and tell about the situation. To which the dispatcher must take the first security measures and write down the received application with complaints in the registration log. And tell the client the numbering of his appeal in the register, and the time of its receipt. And also, if possible, explain the reason. In case, for some unknown reason, poor quality service is provided, then such an application should be recorded in the log.

According to the legislation and the clauses of the contract between utilities and the consumer of water, certain rules are established. In this case, the contractor's side is obliged to prevent the period of cleaning of water supply systems, and to make a certain recalculation of the services provided for the provision of poor-quality water supply. And when rusty water flows from the tap for a long time and for no reason, then you can definitely complain to the Criminal Code department.

Where to complain about rusty tap water?

And now let's figure out where to complain if there is rusty (hot) water from the tap. One of the current ways to file a complaint for the supply of poor-quality water is a written appeal, which must be sent by registered mail with notification. And leave a receipt with payment as proof of sending. The submitted application must be considered by the resource supplying organizations within 2 working days. For which the managing organization should receive an ACT. All generated claims are addressed to the commission for re-calculation, and then, during the week, an approver is accepted for poor-quality services.

The topic of drinking water quality is acute and the editorial office is increasingly receiving letters with complaints from residents about rusty tap water. One of the latter was sent from the Solnechnogorsk district of the village of Andreevka. Reader Sergei asks how to force the utility service to improve the situation with drinking water and what to do to recalculate the fee for the poor quality service provided? Let's try to figure it out.

If it seems to you or you are sure that, you do not need to endure and drain rusty, unsuitable for drinking and cooking water for hours.

Recall that water is a utility service, for the consumption of which residents pay money. According to Decree of the Government of the Russian Federation No. 307 “On the Procedure for Providing Public Services to Citizens”, in the event of the provision of public services of inadequate quality (in our case, it is rusty water with other impurities), it is necessary to immediately contact the emergency dispatch service with a notification.

You can report bad water both in writing and verbally by phone. The emergency dispatcher is obliged to accept and record your application in the log, informing at the same time registration number and time to file a complaint. If the representative of the dispatching service knows the reasons for the provision of low-quality services (for example, repairs on the site), he is obliged to inform the consumer about this. If the reasons are not known, then the dispatcher needs to record in the application log the fact of providing a low-quality service with the exact time and date.

An effective way is a written appeal in the form of a registered letter with notification. The receipt of payment is proof of sending the letter, keep it just in case.

Your request should be answered within two business days. The representative of the resource supplying organization and the representative of the managing organization are required to check for rusty water in your tap and draw up an act on the provision of utility services of inadequate quality. (clause 8 of Government Decree No. 307). The document is signed by the consumer and representatives of the resource supplying organization and the management company.

If a representative of the resource supplying organization fails to appear on the application within the specified period, the act is drawn up in the presence of a representative of the managing organization and at least two residents of the house. The document is fixed by signatures with a note about the non-appearance of the performer and is considered valid. The act is drawn up in two copies, transferred to the contractor and is considered the basis for the recalculation of payments for low-quality services (Article 71, clause 8 of Resolution No. 307). The claim is sent to the recalculation commission for consideration, and within a few days a decision is made to recalculate the payment for a low-quality service.

Rospotrebnadzor will help speed up the process of considering an application and drawing up a claim act. Based on the results of the examination, which should be carried out in the presence of the consumer of the utility service, a representative of the management company and the resource supply organization, an act is drawn up on the provision of a utility service of inadequate quality. Water intake is a paid service, however, this method is the most effective. The drawn up act with the results of the examination is considered the basis for the recalculation of utility bills or the payment of compensation for the harm caused to the life and health of the consumer. Rospotrebnadzor obliges the management company or resource supply organization to eliminate the cause of rusty water, depending on who is to blame.